Remake policy

Your satisfaction means a great deal to us. Simply let us know if your shirt doesn’t fit well and we’ll offer a free remake!

Our remake policy:

  • Remake window of 30 days from day of shipping.
  • One free remake for each new customer.
  • Free shipping on the remake.
  • The remake is on the fit, with the same fabric and designs from your order.

As every shirt is crafted individually by hand (from fabric drafts), our precision margin is within a quarter-inch (within 6.5mm). Your shirt goes through QC to ensure it’s within margin before being nicely packed and shipped to you!

Pro Tip: If it’s your first time with a fitting custom shirt, you may feel the “zone of the fit” – a term we call our fit that’s not restricting yet feels a little tighter (than those stuff you get off-the-rack). We recommend wearing it for a day to see if it’s something you’d like; if not, let us know and we’ll remake one for you!

To request a free remakeĀ or for any questions you have, drop us a note at hello@customtribe.com. Replies guaranteed within 24 hours.