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Shipping

Your shirt deliveries are all processed through courier services. For Malaysia, we use EasyParcel and hence their courier partners (e.g. Nationwide, Poslaju, SkyNet). Typical expected delivery time is 1 day for Peninsular Malaysia, and 2 - 3 days for East Malaysia from date of shipping.


For all international shipments, our ops ninja will be in touch personally after you place your orders to confirm on shipping and duration.


Remake Policy

Your satisfaction means a great deal to us. Simply let us know at hello@customtribe.com if your shirt doesn't fit and we'll offer a free remake.


Just a few points to note:

• Remake window of 30 days from day of shipping.

• One free remake for each new customer.

• Free shipping on the remake.

• As every shirt is crafted individually by hand from fabric drafts, our precision margin is within a quarter-inch (within 6.5mm). Your shirt goes through QC to ensure it's within margin before being nicely packed and shipped to you.


Pro Tip: If it's your first time with a fitting custom shirt, you may feel the "zone of the fit" - a term we call our fit that's not restricting yet feels a little tighter (than those stuff you get off-the-rack!). We recommend wearing it for a day to see if it's something you'd like; if not, let us know and we'll remake one for you!



If you have any questions do not hesitate to drop us a note at hello@customtribe.com. Replies guaranteed within 24 hours.